PDS Privacy Policy

Last updated: July 7, 2024

Privacy Policy

This Policy describes PDS’ policies and procedures on the collection, use, and disclosure of data obtained while using our services. We are committed to protecting user and client privacy and addressing potential privacy concerns. The following information has been posted to help you understand what private data we collect and how your information is used.

All collected data is processed at our operating offices and any other place where the parties involved in data processing are located. This means that your data may be transferred to, and maintained on, computers located outside of your state or country where the data protection laws may differ from those in your jurisdiction.

Any personal data that we do collect, we use to provide and improve our services. By using PDS’ services, you agree to the collection and use of information in accordance with this Policy.

Contact Information

If you have any questions about this Privacy Policy, you can contact us:


For the purposes of this Policy:

  • “The Company”, “We”, “Us” or “Our” refers to PDS LLC.
  • “Country” refers to the United States
  • “You” refers to the individual, company, or other legal entity on behalf of which such individual is accessing the website or using our services.

Services Privacy

The level of privacy and confidentiality that clients who contract for offered services experience is governed by the Service Level Agreement (SLA) associated with the contracted service. Any topic not covered in the associated SLA is governed by the Website Privacy terms below.

Website Privacy

PDS operates the web site http://www.pdsconsulting.com, and other associated web sites, to provide services such as comprehensive IT support for computers, servers, software, and other hardware.

 What Type of Data do We Collect?

We collect the following data from our users:

Personal Data[1]

While using our service, we may ask you to provide us with certain personal data that can be used to contact or identify you. Personal data may include, but is not limited to:

  • Email address
  • First and last name
  • Phone number
  • Address
  • City, state, province, zip/postal code

You can always choose to provide less data. However, omitting some of this personal information may limit your ability to access all the benefits of our websites and services. For example, we will not be able to process transactions without payment information and a billing address.

Automatically Collected Information

We automatically collect data on how our users visit http://www.pdsconsulting.com, such as your device[2] type (mobile, laptop, desktop), IP address, browser type and version, the time and date of your visit, the pages of our service that you visit, the time spent on those pages, operating system, device identifiers, cookies, and other diagnostic data. We also collect other information that your browser sends when you visit our website or when you access the site by mobile device.

Our website currently uses cookies to enhance its functionality. You may disable cookies in your web browser, but this may limit your ability to access http://www.pdsconsulting.com.

How Do We Collect Data?

We use cookies and similar tracking technologies to track the activity on our site and collect the data listed above to analyze and improve our services. The tracking technologies we use include:

  • Browser Cookies[3]
  • Flash Cookies[4]
  • Web Beacons[5]

We use two (2) types of cookies, persistent and session cookies.

  • Session Cookies: Are necessary and essential because without them, integral site services cannot be provided. They enable users to use website features and help authenticate users and prevent fraudulent use of user accounts. They are deleted as soon as you close your web browser.
  • Persistent Cookies: Have two (2) main purposes, (1) to identify if users have accepted the use of cookies on the website, and (2) to allow PDS to remember the choices you make when you use the website, like remembering your login details or language preference. They provide you with a more personal experience and prevent you from having to re-enter your preferences every time you use the website. Persistent cookies remain on your computer or mobile device when you go offline.

Why Do We Collect Data?

PDS may use personal data for the following purposes:

  • To provide and maintain our website, including to monitor the usage of our site.
  • To manage your account and user registration.
  • To provide you with news, special offers, and general information about the goods, services, and events that we offer, unless you have opted not to receive such information.
  • To perform any contracts entered between you and us through the site.
  • To contact you by email, phone, SMS, push notifications, etc. regarding updates or information related to our products or contracted services, including necessary or reasonable security updates.
  • To manage and attend to your requests.
  • We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our website users is among the assets transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
  • We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our website, products, services, marketing, and your experience.

How Can You Opt Out?

Users can opt out of this Policy by making a request to review, delete, or amend the collected data. Any requests must be submitted in writing, with a minimum of thirty (30) days’ notice to satisfy such request. The requestor agrees, by submitting such request, to pay any reasonable cost to satisfy the request. PDS will provide the user’s data without providing access to our proprietary systems.

You may submit written requests by email to info@pdsconsulting.com, by mail to PDS LLC, P.O. Box 624 Morristown, TN 37815, or in person at 1924 Morningside Drive Morristown, TN 37814.

Disclosure of Your Personal Data to Third Parties

We may share your personal data to third parties in the following situations:

  • With service providers[6] to monitor and analyze the use of our service or contact you for reasons like payment processing or investigating a breach of data loss.
  • With our affiliates, including our parent company and any other subsidiaries, joint venture partners, or other companies that we control or that are under common control with us. In this case, we would require our affiliates to honor this Policy.
  • With our business partners to offer you certain products, services, or promotions.
  • When you share personal information or otherwise interact in public areas with other users, such information may be viewed by all users and may be publicly distributed outside the site.
  • In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Under certain circumstances, PDS may be required to disclose your personal data if required by law or in response to a valid public authority request (e.g. a court or a government agency).
  • In the good faith belief that disclosing is necessary to comply with a legal obligation, protect and defend PDS’ rights or property, prevent or investigate possible wrongdoing in connection with the website, protect the personal safety of site users or the public, or protect against legal liability.
  • For any other purpose with your consent.
  • Mobile phone information will not be shared with third parties/affiliates for marketing/promotional purposes when opting into a mobile communication platform used by PDS, unless mobile information is provided to us via another means.

By using the website, you are providing consent for us to share your information in accordance with this Policy.

Retention of Your Personal Data

PDS will retain your personal data only for as long as necessary to accomplish the purposes stated in this Policy. We retain and use your personal data to comply with applicable law and legal obligations, resolve disputes, maintain internal documentation, and enforce our legal agreements and policies.

We also retain usage data[7] for internal analysis purposes. Usage data is retained for a period of time, depending on client and company needs or applicable law.

Security of Your Personal Data

The security of our users’ personal data is important to us. PDS strives to use commercially acceptable means to protect your personal data. We use certificate-based encryption, multifactor authentication, and other means that comply with industry standard security mechanisms to secure user data.

However, we cannot guarantee its absolute security. No method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee that your data will not fall victim to malicious exploits. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy.

Children’s Privacy

If you are under 18, we may require your parents’ consent before we collect and process your information, depending on your country.

Our website does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and are aware that your child has provided us with personal data, please contact us at the information provided above. If we become aware that we have collected personal data from anyone under the age of 13, without parental consent, we will take steps to remove that information from our servers.

Links to Other Websites

Our website may contain links to other websites not operated by PDS. If you click a third party link, you will be directed to that third party’s site. We strongly advise that you review the privacy policy of each site you visit. PDS has no control over and assumes no responsibility for the content, privacy policies, or practices of any third party sites or services.

Dispute Resolution Process

Any disputes concerning this Policy must be submitted in writing. They will be reviewed by PDS, who will issue a response within thirty (30) days. You can submit disputes by email to info@pdsconsulting.com, by mail to PDS LLC, P.O. Box 624 Morristown, TN 37815, or in person at 1924 Morningside Drive Morristown, TN 37814.

Changes to this Privacy Policy

We may update this Policy at any time. Any changes will be posted on the Website and become effective when posted. We will notify you of any changes by email or by posting a prominent notice on our website, prior to the change becoming effective. The “last updated” date will be changed to reflect to date of revisions. We advise you to review this Policy periodically for any changes.

Approved 04/19/2023                                                                                Modified 07/07/2024

[1] Personal Data – Any information that relates to an identified or identifiable individual.

[2] Device – Any device that can access the website like a computer, phone, or tablet, etc.

[3] Browser Cookies – Small files placed on your computer or mobile device by the website. The files contain the details of your browsing history on the site.

[4] Flash Cookies – Local stored objects used to collect and store information about your preferences or activity on the site. Flash cookies are not managed by the same browser settings as those used for browser cookies. For more information on how to delete flash cookies, please see https://community.adobe.com/t5/flash-player-discussions/disabling-local-shared-objects/td-p/9347576.

[5] Web Beacons – Small electronic files, also called clear gifs, pixel tags, and single-pixel gifs, that permit PDS, for example, to count visiting users or how many people open an email, as well as other related website statistics like recording the popularity of a certain section and verifying system and server integrity.

[6] Service Provider – Anyone who processes data on PDS’ behalf. This may be third party companies or individuals employed by PDS to facilitate the website, provide the site on PDS’ behalf, perform services related to the site or to assist PDS in analyzing how the site is used.

[7] Usage Data – Automatically collected data, either generated by the website use or from the site infrastructure itself (Ex: the duration of a page visit).